How do I create a Work Order?

Submitting a Work Order:

Work Orders should be submitted via email to one of the following email addresses according to which facility the client uses/needs the work order completed:

South Dakota: dc1workorders@owd.com

California: dc6workorders@owd.com

Ohio: dc7workorders@owd.com

Please note: If a client uses multiple warehouses and requires the same task to be completed at multiple, an email should be sent to each facility.

Work Order Entry Instructions:

Step 1: Start an email to the appropriate address from the list above.

Step 2: The email subject line must contain Customer Name, a short description of the request, and the order number associated with the request (if applicable).

Example: "Client Name" Kit Request

Step 3: In the body of the email, write a detailed description of your Work Order request. Each request must contain the OWD ID (this can be found on the inventory page in OWD’s portal), the item number/SKU, and any quantities that may need to be moved, kitted or adjusted.

Example 1: (Inventory Move): Please move 1 pack of SKU 123 (owd id: 456) into 10 of single SKU 789 (OWD ID: 1011).

Example 2 (Kitting Request): Please remove 10 of SKU A (OWD ID: 0001), 10 of SKU B (OWD ID: 0002), and 10 of SKU C (OWD ID: 0003) from inventory and bag them together to create 10 of kit SKU ABC (OWD ID: 123).

Step 4: By sending the email the Work Order is submitted. After the Work Order is submitted, the customer will receive an email acknowledging the receipt of the Work Order. Additional notifications will be sent to the customer when the Work Order is in progress and when the Work Order is completed.