When will inventory be available once a product is returned?

Returns are typically completed within 5 business days after arrival at OWD's facility. If the items pass the returns inspection, that inventory will be available once the return has been processed in OWD's system.

The process for a standard return is:

1. OWD will identify the order reference number and item(s) returned. The item will then be carefully inspected.

• If the item is in sellable condition it is added back into inventory and put into
  location so it can be used on a future order. Re-bagging, re-tagging/labeling, and adding the item back into stock is included in the return fee.
• If the item is damaged it is added to the customer’s specific damage bin so it is not re-sold. The item will not be returned to stock, but instead logged in the damages log for review.

2. If a return reason is available/provided by the customer, it will be included in the return's transaction notes section.

3. Any additional handling will either be billed at an hourly work order rate or at the itemized value-added service rate noted in the client's contract. OWD may decide to adjust the per-return fee to offset any additional labor.

4. A returns report, which will list each returned order and the items returned will be sent via email to the customer on a daily or weekly basis, depending on the preferences reviewed upon setup.